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Sorry to hear this Jenny. It sounds like he either has an allergy to the straps or he's having to fasten them too tight. If his mask is compatible, I would try the softcap headgear. In actual fact I use it myself with my FitLife as it's more comfortable. Here's an image and link to them on the website http://www.hope2sleep.co.uk/softcap-alternative-headgear.html
Another option would be the Mask Neck/Cheek Strap Covers if the problem is at the back of his neck.
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