Hope2SleepGuide

Sleep Apnoea Forum Bringing Help + Support to the Patient

ResMed Spain, UK, and Hope2Sleep to the rescue in Spain

Hi,

I am a CPAP user ( I have severe OSA, up to 100 a nite) and cannot sleep without my machine at all.

I recently had a bit of an emergencey in Spain, and thought I would have to fly home, but luckily, in just over 36 hours I was rescued. I thought i'd post my story here a) to provide some helpful contacts for anyone who has Resmed equipment and needs help in Spain and b) to warn people of the perils of travelling unprepared!.

So, I flew to Spain (Torremolinos) on a late flight, which is unusual for me, I like to arrive midday usually. Anyway, plan was to unpack just jimjams and sleep machine and head straight to bed on arrival.

As I knew i'd get hot n bothered, I'd elected to pack new headgear and mask cushion for the trip.

01.30hrs I unpack my machine and mask, put the cushion in, and go to attach the new headgear (which, for the Mirage Quattro, did not come with clips). Yes, you guessed it,  when I  packed my new headgear I forgot I needed to take the clips off the old one !

There are no hooks on the Mirage, so I was stuck. I found an email address for ResMed Madrid, I had the email for ResMed UK, and for Kath at Hope2Sleep, so I fired up the IPad and emailed them all hoping one of them could suggest something for the next day. I then tied the mask on with a luggage strap and sat in a chair getting what rest I could ( which wasn't much!)

 

Headed off to Fueringirola Market next morning so see if I could find any bum bags or cheap luggage that I could cut the clips off to try and effect an emergencey repair, then checked my emails mid morning. ResMed UK gave me the contact details for ResMed Madrid and Kath had found them too and emailed me them also, with ResMed Barcelona.

Hadn't heard from either ResMed Spain offices by lunchtime so rang the Madrid office - Answermachine. Rang the Barcelona office that Kath had given me the details for, and a realy helpful guy there said he had got the details of my mask from the UK office and emailed me the parts list and was waiting for a reply: it had gone to my junk mail box!.

I gave him the number for the parts and he said they were in stock. He would put them on a 24hr courier service to my hotel and they would be with me first thing in the morning - pay the driver when he got there.

I couldnt find clips, but used a couple of headbands from the market that kept my mask more or less in place as long as I slept sitting up in a chair that night.

Sure enough, next morning, the courier arrived ( 5.50 euros for the clips, 18 eurors for the courier, but way better and £120 flight home and an abandoned holiday!)

Kath and Resmed kept a check on my progress up to when I got my clips.


So, will this dozy mare check her equipment before she flys next time  - yes, about a thouand times !

But, it could have been that something got damaged in transit, or broke when I was there, so my tips for myself, and others:

There are plenty of light parts that we can take as spares for emergencies : clips, headgear, spare mask cushion, slimline hose, and some superglue in case a major mask part snaps, pack them!

We can take the component guide for our mask ( either as a soft copy if you have a smartsphone or IPad, or a printed copy), so that if we need assistance we know the part number, regardless of language barriers, and we can take the number/email of our nearest supplier in case we get  an emergency.

For anyone with a Mirage Quattro, the component guide is attached.

If you use Resmed equipment and are going to Spain, the email for helpful guy at the Barcelona office, who will deliver to most parts of Spain, within 24 hours, is irubio@terapiacpap.com

The UK office who helped me is at info@realsleep.co.uk

And last, but definately not least,as she is brilliant, - take Kath's email with you  - if she can't help, I bet she can find someone who can

 

Home now, and looking forward to sleeping in my own (big and comfy!) bed.

Take care all, hope this helps someone.

Maria x

 


 

Views: 1804

Attachments:

Reply to This

Replies to This Discussion

I was glad to be of help Maria and a listening ear, as if I'd have been stuck in Spain without being able to use my CPAP I'd have been mortified too.  I always take 2 masks + 2 hoses just in case, and if I had my way I'd take 2 machines as well but I think I'd be pushing my luck at airport security

Great service by Resmed UK and Spain

For people reading this, before you go off on your travels, be sure to check the travel blog http://www.sleepapnoeablog.com/travelling-on-holidaysvacations-trip... as holidays are nowhere near as enjoyable when sleep deprived, apart from the health risks.

Hi

Kath might like to take two machines away with her. I admit I do the next best thing, and leave my second machine with someone who could DHL it to me in an emergency :)

I have been caught out TWICE by hotels who do not have power sockets near the bed.  I now take a VERY LONG mains cable with me.  You can find them on Ebay with either a UK or continental plug, a long power cord, and a figure-of-eight connector at the other end which fits my CPAP machine.  I also take a Sleepweaver mask (as it's crushable and takes no space) and a reel of insulation tape in case I spring a leak!

Jonathan.

Mary, glad you got it sorted, hope you had a brilliant trip.
Jonathan, I always notify the hotel in advance that I need a socket by the bed or provision of an extension lead ( got fed up if lugging one around), I've been really lucky and have always been accommodated, and have even been lucky enough to get free upgrades on a couple of occasions where only the junior suites had bedside sockets : )
Great idea about leaving a spare with someone who could DHL it - I do have an emergency machine so will do that next time.
I have never come across the mask you mentioned, but will check it out as sounds like a good standby for me.
Thanks all for the replies.
Take care
Maria xx

Reply to Discussion

RSS

About

Sleep Apnoea Forum

New to the Sleep Apnoea Forum? 

1. Stop by our Sleep Apnoea Welcome Center to introduce yourself to the SleepGuide community.
2. Start a New Topic of Conversation.
3. Post your photos - of yourself, your old CPAP machine, your new CPAP machine, your pet, something about you!

Interested in advertising, have a problem or need to contact us? Click the Report an Issue page.

 

Latest Activity

Jonathan replied to Richard Smith's discussion air bubbles after weight loss
"Hi My sleep clinic discharged me, saying they were happy I was self-managing.  Roll on a decade and the cardiologists taking care of me were very unimpressed and I was re-enrolled.  I expect remote monitoring with current generation Resmed…"
Sep 1
Richard Smith replied to Richard Smith's discussion air bubbles after weight loss
"Hi Jonathan, Thanks again for the info.  My cpap *should* be monitored by the NHS though I haven’t had any contact from them since pre-covid.  I checked out the link you gave to access extra data and I think that’s going to be…"
Aug 31
Jonathan replied to Richard Smith's discussion air bubbles after weight loss
"Hi I have the ResMed Airsense 10 Autoset (APAP).  It's monitored remotely by my NHS sleep clinic and I believe they can make changes to the settings.  I don't know whether they are notified if I make changes, nor whether they…"
Aug 31
Richard Smith replied to Richard Smith's discussion air bubbles after weight loss
"Hi Jonathan, Thanks for the reply.  I'd say that I'm fairly technical.  I have the ResMed Airsense 10 Elite machine.  I've discovered that I can upload data wirelessly from my machine and having lowered the pressure by…"
Aug 30
Jonathan replied to Richard Smith's discussion air bubbles after weight loss
"Hi You don't say how technical you are, or what sort of machine you use.  However https://www.sleephq.com/ has software which allows you to upload data from compatible machines, and analyse your sleep "score", including a…"
Aug 29
Richard Smith posted a discussion

air bubbles after weight loss

Hi,I've been on Mounjaro for about 3 months now, not primarily for weight loss, but I have lost weight around my face and neck.  I've noticed that I am increasingly getting air bubbles in my mouth which of course is disturbing my sleep (and my…See More
Aug 28
Sally Gray posted a discussion

Micro plastics risks

I was reading an article in the I newspaper today written by a journalist who had her blood tested for micro plastics and was shocked by the results.…See More
Aug 3
Alison Mitchell is now a member of Hope2SleepGuide
Jul 2
John posted a discussion

job with the charity

Was wondering if there might be a job for me with Hope2Sleep?(I also just asked this of a group by mistake)See More
Jun 27
Tracey Tilley updated their profile
May 22
Sharon Sullivan posted a discussion

For Sale - Ventura Full Total Face CPAP Mask

I’m selling an Ventura Full Total Face CPAP Mask Large and two spare liners.  I bought it new from the Hope2Sleep shop, but it is not suitable for me.  Only used for about two weeks so I have washed it thoroughly.   Because of this, it is very much…See More
May 17
Tracey Tilley replied to Jim Scullion's discussion UK Attendance Allowance
"I put in a claim for PIP which was denied and now I am over 66 and on pension I tried for AA. Denied again.I have other health conditions ( Diverticular disease and Bile Acid Malabsorbtion ) which I consider hard to live with and they refused all of…"
May 14
Jonathan replied to Sally Gray's discussion ResMed AirMini for travel
"No personal experience, but CPAP.com review of AirMini The AirMini runs at about 30 decibels, which is about the same sound level as a whispered conversation. For comparison, full-sized CPAPs tend to run around 26-28 decibels. Due to their…"
May 5
Sally Gray posted a discussion

ResMed AirMini for travel

I am considering either buying or renting an AirMini for a forthcoming holiday this month where I will be sharing a twin room. I have read that they’re quite noisy and I don’t want to waste my money on either rental or purchase if the noise level…See More
May 3
Sally Gray replied to Nick Daniel's discussion CPAP Total Face Mask
"Hi, I use a ResMed F20 and had the same issue with the silicone full face mask causing red marks and soreness on my nose bridge. I switched over to the Airtouch memory foam full face masks which are expensive and not supplied by the NHS, but the…"
May 3
Kath Hope replied to Glassdaisy's discussion Soft Cap
"It's very much still relevant and we're getting closer to have them manufactured and has been no easy challenge. In fact we were speaking with the company working with us on this only yesterday. If you're not on our newsletter list…"
Mar 27
Glassdaisy posted a discussion

Soft Cap

some time ago I was told that Hope2Sleep was researching a replacement for the discontinued Soft Cap.. as I have seen nothing to indicate moving forward on this, would I be right in assuming you decided it is no longer relevant?See More
Mar 27
Glassdaisy replied to Nick Daniel's discussion CPAP Total Face Mask
"I expect others may have responded by now, but I use the Fitlife full face mask. I kept getting a hard lump on my nose when first starting out & it got so bad that I ended up buying my own masks as my clinic would only give the Fitlife to new…"
Mar 27
Wendy Anthony is now a member of Hope2SleepGuide
Mar 25
David McDade is now a member of Hope2SleepGuide
Jan 3

© 2025   Created by The SleepGuide Crew.   Powered by

Badges  |  Report an Issue  |  Terms of Service